Return Policy

nabiry™ is owned and operated by Hangzhou Yanding E-Commerce Co., Ltd. | Legal Representative: Liu Wengui.
Registered Address: Room 501-82, Building 2, Zhejiang Private Enterprise Development Building, No. 23 Fuye Lane, Yingfeng Subdistrict, Xiaoshan District, Hangzhou City, Zhejiang Province | Email: service@nabiry.com | Telephone: +86 15573692967.

Return Window

Eligible products may be submitted for return within 30 calendar days after delivery.

Return Condition

To qualify for a standard return, the item should normally be unused, unworn, undamaged, and in its original condition. Original packaging, cases, accessories, manuals, or other included components should be returned where originally supplied.

How to Request a Return

Before sending an item back, contact:

Email: service@nabiry.com
Telephone: +86 15573692967

Please provide your order number, the item involved, the reason for the return, and photographs where relevant.

Return Address

Do not automatically send a return to our registered business address. Once a return request has been reviewed, customer support will provide the appropriate return instructions and return location.

Return Shipping

For preference-based returns, customers may be responsible for reasonable return shipping costs.

If an item arrives damaged, defective, incorrect, or materially different from the item ordered, we will review the issue and provide an appropriate return, replacement, or refund solution without unfairly transferring responsibility to the customer.

Refund Review

After an approved returned item has been received and inspected, an eligible refund is normally initiated within 5–10 business days through the original transaction channel.