FAQ

nabiry™ is owned and operated by Hangzhou Yanding E-Commerce Co., Ltd. | Legal Representative: Liu Wengui.
Registered Address: Room 501-82, Building 2, Zhejiang Private Enterprise Development Building, No. 23 Fuye Lane, Yingfeng Subdistrict, Xiaoshan District, Hangzhou City, Zhejiang Province | Email: service@nabiry.com | Telephone: +86 15573692967.

Who operates nabiry™?

nabiry™ is operated by Hangzhou Yanding E-Commerce Co., Ltd. Our store focuses on eyewear products.

How can I contact customer support?

You may contact us by email at service@nabiry.com or by telephone at +86 15573692967.

How quickly are orders shipped?

Orders are prepared promptly and arranged for fast dispatch. Actual delivery speed can vary according to destination, carrier operations, customs procedures, and local delivery conditions.

Will tracking information be available?

Where tracking is provided by the selected carrier, customers will receive tracking information after dispatch.

Can I return an item?

Eligible products may be returned within 30 calendar days after delivery, provided they meet the conditions stated in our Return Policy.

What condition must a return be in?

Items should normally be unused, unworn, undamaged, and returned with their original packaging and included accessories.

What if my order arrives damaged or incorrect?

Please contact service@nabiry.com or +86 15573692967 with your order number and supporting photos where appropriate. We will review the matter and provide an appropriate solution.